App Support & Operator Help Desk
Official customer and driver support for the VendyPal iOS app, Android app, and web platform.
For route dispatch errors, DEX syncing issues, or login assistance:
support@vendypal.comFor active drivers blocked at facility gates or experiencing offline app sync:
Available 6:00 AM – 6:00 PM CST via dispatch supervisor
Frequently Asked Questions
How do I log in to the mobile app for the first time?
Your fleet administrator will create your profile in the VendyPal Dashboard under Team Settings. You will receive an invitation email with a magic link to authenticate your mobile device.
Why does the mobile app ask for Camera and Location permissions?
Camera access is needed to scan machine asset QR codes and take photo audit checkpoints during restock. Location access is used strictly while the app is in the foreground to verify stop arrival and identify the closest machine.
Does the mobile app work if there is no cellular reception in a school basement?
Yes. VendyPal caches your day's run sheet and machine planograms locally. You can scan barcodes, update coils, and record visit checkpoints offline; data syncs automatically once your device reconnects to Wi-Fi or cellular service.
How do I delete my account or purge my telemetry data?
You can submit an instant deletion request via our Data Deletion Page or email privacy@vendypal.com.